Our last official working day is Friday 23rd Dec 2022
We return to work on Tuesday 3rd Jan 2023
During the intervening winter break our support team and monitoring services will run as normal.
Out-of-Hours cover will apply and will operate as it does now (i.e. same as it is over a weekend or outside of normal working office hours).
In essence this means if an issue is non-urgent then it will be dealt with from the next normal working period.
For issues that arise during the intervening period use our Jira Helpdesk for support tickets as you would normally.
If it's a MAJOR issue, report it in Jira, assign it and then call the Un.titled out-of-hours hotline on +44 (0)116 326 1116 - OPTION 2.
Remember, it's important, when contacting the helpdesk phone number, to identify yourself as an Un.titled client (and then provide the usual gamut of info - details of the emergency (e.g. 'site down'), your contact details and confirm you’ve raised a Jira support ticket with the usual details of the issue - e.g. site URL, screenshots, description - included).
Major Issues that warrant using the escalation Procedure include:
- Crash: Your website being down
- Critical: A mission critical site feature has stopped working/ functioning correctly
Finally, for now and once again, Seasons Greetings, Winter Wonders, keep safe and stay healthy ... from all @undottitled
