The challenge
Chelsea Arts Club previously had a limited approach to online content and the sharing of information even though they had a range of engaging content and events likely to appeal to members, as well as to a wider audience.
This approach was limiting member awareness around events the club was hosting, while also potentially preventing other audiences from discovering more about the club and its events. Chelsea Arts Club had identified a need to showcase more engaging content through its website to truly exhibit the vibrant community of the club.
However, the existing WordPress CMS was too static and rigid to reflect content in a dynamic way.
Templates were hard coded, meaning there was no flexibility available to the Chelsea Arts Club team in terms of how they could manage their website content. Elements such as images and text had to be added in a certain order, while content such as videos or member stories were almost impossible to include.
Additionally, each page type had a specific content template which was hard coded. For example, if staff wanted to update an information page such as an FAQs page, content needed to be changed at the template level, rather than at the page-specific level. This limited how staff could upload content and present it on the website.
Ultimately, the previous CMS set up was holding back the website and preventing it from reaching its full potential.
The solution
Our work started with a full UX audit after which we put together some recommendations. We suggested making updates to the WordPress back end, as well as edits to the front end. Our design team helped rejuvenate the look and feel of the website, while maintaining the existing Chelsea Arts Club branding and colour palette as the client had requested.
We focused on creating a content toolkit. This allows staff to manage content easily and post dynamic, engaging content that is reflective of the character of Chelsea Arts Club.
The new content toolkit includes elements such as embedded blocks, gallery blocks and full video blocks with HTML embeds.
To address the issue caused by the pre-existing templates and content limitations, we updated the back end of the website to provide the Chelsea Arts Club team with the flexibility and control they need to deliver content.
We did this by providing one default template, which can be used to create multiple landing pages – each with their own distinct layout using facets from within the content toolkit.
Additionally, we made improvements to the content elements on the event pages and exhibition pages. Previously, these exhibition pages could only feature limited content elements such as text and imagery.
Despite Chelsea Arts Club having videos from artists, they could not be used due to the site’s limitations. Following our work, the team can now embed videos and deliver content that will resonate with audiences.
As with all our projects, accessibility was at the heart of our work. We created new design mockups that were accessibility-centric, giving the Chelsea Arts Club team the chance to design pages in a way that accommodates different audiences, while also being dynamic and in keeping with their own preferences.
The solution we developed was a success, providing a more flexible and comprehensive content management toolkit. We were pleased to receive positive feedback from the Chelsea Arts Club team during our visit to the club. We look forward to further enhancing the website as part of our ongoing collaboration.
Felix Jokonya, Project Manager
Results
After taking the site from being challenging and limited to dynamic and reflective of the organisation, we received exceptional feedback from Chelsea Arts Club who have kindly invited members of our team for an exclusive tour of the club.
The content elements of the site are far more multifaceted, and the site has benefitted from a refresh that looks visually appealing and modern, without having gone through a full rebrand.
The results have included:
- Lighthouse performance score of 86
- Best practice score of 78
- Accessibility score of 88.
We are delighted with the new site and with the new functionality that has made it possible… What you have created for us is an exemplary response to the brief we gave you.
Geoffrey Matthews, Chief Executive, Chelsea Arts Club
We are really just scratching the surface with our soft launch offering but are looking forward to the ways in which the new site will challenge our digital publishing approach and will enable us to engage with our Members in a whole new way.
Work with our team
If you have a rigid and outdated CMS that’s holding back your online potential, reach out to our team. Our developers and UX designers will take a deep dive into your site and tailor solutions to your needs giving you the flexibility and control to help you thrive online. Get in touch to transform your website.
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